Refund policy

We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unopened, and in its original packaging. Items not meeting these conditions will not be accepted for return or refund.

To start a return, you can contact us at +880 17 3661 5559 or hello@yunebd.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at +880 17 3661 5559 or  hello@yunebd.com.

Exchanges

We offer product exchange within 3 days of delivery as confirmed by courier tracking. We do not offer cash refunds — eligible issues are resolved through product exchange only.

You Are Eligible for Exchange If
• The product you received is damaged or broken on arrival
• You received the wrong product or wrong variant
• The product set is incomplete — missing components from the advertised set

You Are Not Eligible for Exchange If
• You simply changed your mind or are dissatisfied with the style, color, or design — as products are imported, variations from screen appearance may occur
• The product has been worn, used, or altered in any way
• The product was damaged after delivery due to mishandling
• More than 3 days have passed since delivery as confirmed by courier tracking
• Original packaging, tags, and invoice are missing

Return Shipping

The customer is responsible for all return shipping costs. Yuné is not responsible for items lost or damaged during return shipping. We recommend using a trackable courier service when returning items.